Please allow 10 days working days for standard orders. Some orders of more than 1 item may arrive at different times. Unless we have stated otherwise in writing, delivery dates are not guaranteed, although we shall make every reasonable effort to deliver the goods by any quoted delivery date.

Guaranteed delivery dates will not apply if, when or before we accepted your order, we told you that we could not deliver on time and you decided to proceed or, we fail to deliver on time for reasons beyond our control. Descriptions Prices and details on this web site are valid until 31st December 2018. Every care has been taken to ensure that all descriptions, measurements, colours and prices are correct. Measurements given are approximate. While every effort is made to ensure the accuracy of colour reproduction, colour may vary in accordance the settings of your monitor, software, or printer. As most items are hand-made from natural materials there will be slight variations from item to item.

Cancellation notice: under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order and receive a full refund for any item or service, apart from items personalised for you or earrings. You may cancel your order by sending us a letter, e-mail cancellation at any time up to and including the seventh day (excluding Saturdays, Sundays and public holidays) after the day on which you receive your purchase. To contact us for this purpose please call 07956 822223
. If you exercise your statutory rights to cancel you must immediately return the unwanted items following the packaging instructions in the “Guarantee” section (below). 

If for any reason you are not entirely satisfied with your Paul Magen purchase or the goods are faulty or damaged, you must return it in its original packaging and in saleable condition within 30 days. Please ensure that it is packed and labeled carefully so that it is not damaged or lost in transit as the goods are at your risk until they are returned to us. This does not affect your statutory rights.

In the event a Paul Magen product is listed at an incorrect price due to technical error or error in pricing information, in shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Paul Magen shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Paul Magen shall issue a credit to your credit card account in the amount of the incorrect price.